Security and Confidentiality
Guarantee and Secure Store
In Vinosencasa.com we guarantee a secure purchase. One of
Vinosencasa.com main concerns is to offer a secure service and to protect the
confidentiality of the data you entrust us with.
Therefore, in order to protect all the
information entered on the page, we use a sophisticated secure system (SSL).
Vinosencasa.com guarantees the
confidentiality of the data.
In Vinosencasa.com, we value the trust you have
placed in us. Therefore, ensuring the confidentiality of your data is our top
priority. The ideas, suggestions or any other information that you decide to
share with us will be used exclusively to provide you with a better service. We
guarantee that we will never share your data with any other organisation or
external company.
So that Vinosencasa.com can use
this information
If you would like to make a purchase in
Vinosencasa.com, you will have to provide us with your personal details so that
we will be able to process your orders and also, if you wish, send you the
latest information on the commercial offers of products and services that may be
of interest. The details you provide will be included in an automated file and
will become part of Vinosencasa.com customer database. Vinosencasa.com
guarantees the security and confidentiality of the data it receives. We will use
the information you send us for the following purposes:
When you place an order, we need to know your
name, e-mail address and delivery and invoicing address. This enables us to
process your order and keep you informed about the process.
We will also use the contact information to
inform you, via e-mail, of the new services the page offers, special offers or
promotions.
Security Guarantee
In accordance
with the LPD (Data Protection Law), Basic Law 15/99 of 13 December, the customer
of Vinosencasa.com will be able, at any time, to exercise his rights to access,
rectify, cancel and, if applicable, withdraw the consent in the Law referred to
and other regulations that develop it, by writing to our e-mail address
torresviureavinosencasa.com.
General Purchase
Conditions
Purchases made in Vinosencasa.com are subject to
the general purchase conditions on the page at the time the corresponding
purchase order is processed. Placing an order involves complete acceptance of
the conditions. These purchase conditions have been stated duly in advance, in
accordance with legislation in force.
Methods of Payment
The following
methods of payment are possible in Vinosencasa.com: All credit and debit card
adminted. Payment is made via the payment gateway directly with our bank which
has an SSL and SET secure system in direct conexion. Therefore, Vinosencasa.com
never knows your credit card number.
Delivery
The delivery
time of every article will depend on its availability the place where you want
it to be sent and the type of delivery you prefer. It can fluctuate between 5
and 15 days and during November and December between 5 and 30 days, if we cannot
deliver during this time we will contact you and comunicate the new delivery
time, but this is not a reason for cancelling the order if alredy has leaved our
store. Vinosencasa.com only works
with internationally renowned logistics companies to perform delivery, which
guarantees fast, safe, effective service, and allows us to know at all times
where our shipment is located.
The delivery is
made door to door through a single intermediary, thus avoiding possible losses
and ensuring the product will be received.
The
cost of shipping and delivery dates vary according to the destination, urgency
and weight of the shipment. This cost is from our store to the adress you
indicate, and doesn´t include posible alcohol taxes, customs duty´s or VAT´s in
some of the UE countries, for some of them the purchaser must have an importing
license (we recomend you get informed in your country).
For UK customers we inform you that you will have to pay administration tax to the shipping company (about 25£) and alcohol taxes in destination before receiving your order, this taxes are shown in the link: http://www.hmrc.gov.uk/budget2010/march/bn61.pdf
Check our chart to see your
shipment's characteristics.
For large
quantities or urgent orders contact us and we will prepare a custom
estimate.
Returns
At
Vinosencasa.com we always offer products that proceed directly from the
manufacturer or authorised distributor, with which we maintain a relationship
since 1928 thus guaranteeing their quality and a fair price.
If any claim is made in this respect, the
manufacturer will be notified and the appropriate steps will be taken.
If you want to cancel an order after it has
already been confirmed, but before receiving our e-mail notifying you that your
order is ready to be sent, you can contact us and let us know that you want to
cancel the order.
If the delivery process has already been
initiated, you may return the product after you have received it.
Our
returns system will allow you to return it within a period that may not exceed 7
days from the day the product was received, as long as it is still in perfect
condition.
You will have to detail the reasons for the
return in the space indicated on the back side of the invoice that you will
receive inside the package, and you will need to attach this bill to the front
part of the package when you make the return.
The shipping and return expenses, taxes and
tariffs are the responsibility of the customer, and the amount of the products
will be returned in full to the purchaser within a period of 7 days from the day
the return is received.
After the product has
been received in our warehouses, Vinosencasa.com will check its condition before
refunding the amount. Returns must be sent to: Service of Returns of
Vinosencasa.com e-mail: vinosencasa@vinosencasa.com.
If part of the expedition is been damaged or
doesn´t arrive, vinosencasa.com will return the total amount of the missing
products, or rather the free deliver in future expeditions.
Applicable Law
Purchases made
in Vinosencasa.com are subject to Spanish regulations in force and the rest of
concordant legislation. It is understood that the purchases are made at the
registered office of: Torres Viure, S.L. - Nou de la Rambla, 25 - 08001
Barcelona.
With regard to any controversy or disagreement
that may arise concerning compliance with or the interpretation of the purchase
agreement reached, or any of its conditions, the parties submit to the Courts
and Tribunals of Barcelona (Spain).
Vinosencasa.com is not responsible for any
purchase that may be prohibited by the consumer legislation of the destination
country, and expressly assumes that the purchasers, as appears on the order
form, are of legal age to purchase alcoholic products.
In the case of litigation, both parties expressly
submit to Spanish legislation and the Courts and Tribunals of Barcelona,
Spain.
The declaration of nullity of one or
several of the purchase conditions established, which are non-essential, will
not involve the nullity of the purchase agreement reached, which will remain in
force.
The content of this page is subject to
changes and modifications. You should therefore check it regularly.
How to buy
Browse through our catalogue, and once you
have found the products you are looking for, click on Purchase; you will then
need to provide us your billing address , the address where you want to
receive the product and the payment details .
Once your
payment has been received and the bank transfer has been completed, we will notify you by
e-mail that your payment has been accepted, and inform you of the delivery
date.The client will be informed immediately if any incident occurs during the
purchase process.
VINOSENCASA.COM may change its prices freely in accordance
with market variations. If prices are changed, the client will be notified, and
will have the right to cancel his / her order.
The purchase price is the amount that appears in the information
about each product. At VINOSENCASA.COM we always offer products that proceed directly from the manufacturer
or authorised distributor , with
which we maintain a relationship since 1928 thus guaranteeing their quality and a fair
price.
If any claim is made in this respect, the
manufacturer will be notified and the appropriate steps will be taken.
If you want to
cancel an order after it has already been confirmed, but before receiving our
e-mail notifying you that your order is ready to be sent, you can contact us and let us know that you want to cancel
the order.
If the
delivery process has already been initiated, you may return the product after
you have received it.
Our returns
system will allow you to return it within a period that may not exceed 7 days from the day the product was received, as
long as it is still in perfect condition.
You will have to detail the reasons for the
return in the space indicated on the back side of the invoice that you will
receive inside the package, and you will need to attach this bill to the front
part of the package when you make the return.
The shipping and return expenses,
taxes and tariffs are the
responsibility of the customer, and the amount of the products will be returned
in full to the purchaser within a period of 7 days from the day the return
is received..
In this section you will
find our latest products. Welcome to the special offers section of VINOSENCASA.COM Don’t forget to come back often, since you
will always find deals that will interest you. Various methods of payment are accepted for your convenience. All
are extremely secure, since we work with special security
systems and companies of established
reputations:
Payment by bank
transfer (to our bank account)
Credit card payment (charged to your credit card)
Once the
products have been selected and the billing and shipping details
have been specified, you may select various methods of payment.
The payment
will be made at once, including the
total amount of theproducts
and shipping.
At VINOSENCASA.COM we take care of our customers, so we do not
sell information about our clients to third parties, nor do we use
indiscriminate advertising techniques (spam).
The use of
the SSL (Secure Socket
Layers) advanced security system
allows us to offer you the maximum protection for your data (credit card numbers, names,
etc.) in purchase transactions.
In compliance
with the laws regulating the handling of personal data, the customers of our
store may at any time exercise their rights to access, correction, cancellation
or, if applicable, revocation of consent for using their data in the terms
provided for by law, by writing to us at our main e-mail address. If you have
any concerns, questions or suggestion, or if you have any special idea of a
product that does not appear in our catalogue, please do not hesitate to contact
us at the following e-mail address: admin@vinosencasa.com, and we
will respond to you as soon as possible. At VINOSENCASA.COM we know that security and confidentiality are two of our customers’ biggest worries.
That is why our efforts are focused on offering a quick, effective service , but above all secure and
confidential with our customers’
details.
In order to
complete your purchase in our store you must provide us your personal details, because
without them it is impossible for us to process your order.
This data
is added to our private files. We use these
files to create the database of customers of our store in order to offer them
better service, and adapt our best offers to your needs.
At our store, we take care of our customers, so
we do not sell information about our clients to third parties, nor do we use
indiscriminate advertising techniques (spam).
The use of
the SSL (Secure Socket
Layers) advanced security system
allows to offer you the greatest degree of protection for your details (credit
card numbers, names, etc.) in purchase transactions.
In compliance
with laws that regulate automated handling of personal data, the customers of
our store may at any time exercise their rights to access, correct, cancel and,
if applicable, revoke their consent for the cession of their data in the terms
established by law, by writing to our e-mail or contact address. VINOSENCASA.COM is not responsible for any purchase that may
be prohibited by the consumer legislation of the destination country, and
expressly assumes that the purchasers, as appears on the order form, are of
legal age to purchase alcoholic products.
In the case of litigation, both parties expressly
submit to Spanish legislation and the Courts and Tribunals of Barcelona,
Spain.
In
order for you to receive our products in perfect condition, they include special packaging and
insulation which protects them from
any possible impacts and abrupt temperature changes during shipping.
VINOSENCASA.COM only works with internationally renowned
logistics companies to perform
delivery, which guarantees fast, safe, effective
service, and allows us to know at
all times where our shipment is located.
The delivery is made door to door through a single intermediary, thus
avoiding possible losses and ensuring the product will be
received.
THE SALE OF ALCOHOL TO MINORS UNDER 18 YEARS OF AGE IS ILLEGAL - IRRESPONSABLE CONSUMPTION OF ALCOHOL IS A HEALTH HAZARD - DRINK WITH MODERATION - IMAGES OF PRODUCTS MAYBE NOT THE ACTUAL ONES - All prices, descriptions, images and quantities in our web are valid except grafic mistake, tipografic mistake, stock or modification.